Many of you might already recognize Jackie as the smiling face of our reception area. Jackie offers a wealth of medical office experience. She has spent a total of 29 years in billing and front desk operations. Her experience started in general medical billing and later became more specialized in orthopeaedics and ENT. She is trained on ICD-10, CPT and Medical Terminology. Jackie is a native of Baltimore where she has raised her five children and nine grandchildren. Jackie says the most rewarding part of her job is connecting with the patients and making a difference.